FAQ

General Questions

Q: What does Renew Lab Inc. specialize in?

A: We offer high-quality 3D-printed products, custom manufacturing, and personalized designs for industries including automotive, tech accessories, home decor, and more.

Q: What materials do you use for 3D printing?

A: We print with carbon fiber, nylon, PLA, PETG, and ABS plastics, ensuring strength, durability, and high precision. If you need a specific material, contact us for custom options.

Q: Do you offer bulk printing or wholesale orders?

A: Yes! We accommodate bulk orders and wholesale requests. Contact us for pricing and lead times.

Ordering & Production

Q: How long does production take?

A: Standard orders typically take 3-7 business days, depending on size and complexity. Custom orders or large prints may take longer—we’ll provide an estimated completion time when you place your order.

Q: Can I provide my own design for printing?

A: Yes! If you have an STL or CAD file, you can submit it through our Custom Orders page for printing. If modifications are needed, we offer design adjustments for an additional fee.

Q: Do you offer post-processing or finishing options?

A: Yes! We provide sanding, polishing, and painting services for an additional charge. If you need functional prototypes or aesthetic finishing, let us know in your custom order request.

Shipping & Returns

Q: Do you ship internationally?

A: Currently, we ship within the U.S. International shipping may be available upon request—contact us for details.

Q: What is your return policy?

A: Due to the custom nature of 3D-printed products, we do not accept returns unless the item arrives damaged or defective. Please review our Return Policy for more details.

Q: How can I track my order?

A: Once your order is shipped, you will receive a tracking number via email.

Q: What happens if my order arrives damaged?

A: If your order is damaged upon arrival, please contact us within 48 hours with photos, and we’ll work on a replacement or resolution.

Support & Contact

Q: How can I get in touch for custom orders or inquiries?

A: You can contact us through our Custom Orders Page, email us directly, or use our live chat feature for faster responses.